All contracts formed between LV Martin & Son and the customer are governed by New Zealand Law, and specifically the Commerce Act 1986(NZ), the Fair Trading Act 1986 (NZ), the Consumer Guarantees Act 1993(NZ) and the Sale of Goods Act 1908(NZ).

Acceptance of Terms and Conditions

When you access this site you acknowledge that you have read and agree to the terms set out below. If you do not agree to the terms as set out below you should refrain from using the site.

Due to the constant release of new products, our site will be amended so to reflect these changes. Products will be added and removed on a regular basis. Occasionally, products on this site may not be available, and some products may not be held in stock. LV Martin & Son does not accept liability for any loss arising. Every effort will be made to keep the information displayed on the site accurate and up-to-date.

Your Rights:

1. Goods must be acceptable to you
2. You can return or exchange goods
3. You always receive guarantees
4. Your rights under law will be honoured

In addition, we promise the following

Your Legal Rights

Your legal rights will be preserved and honoured. No attempt will be made to diminish or to reduce you legal rights

Your right to trust that our price is the best value

If you buy from us and then find that you could have bought the same product elsewhere with the same service on the same terms:

Then

Providing you draw our attention to the lower price within 14 days of purchase we will, at our option

Either

Refund you the difference

Or

Give you a full refund on return of the goods.

Your right to trust that the price we charge you is our best price

If we lower our price within 14 days of you buying from us,

Then

Providing you request a refund within 30 days of your purchase we will give you a refund of the difference between the price you paid and our new price

Your right to receive the correct goods

If the product supplied is not of the type requested, it must either be replaced or be taken back.

Product must be in a condition or on terms relating to its condition that is entirely satisfactory to you or:

1. It must be made satisfactory by repair, or an allowance or
2. It must be taken back

Your right to receive functioning goods

If a supplied product does not function the way it is designed to function, then it must be repaired, replaced or taken back.

Your right to receive Instruction

You will be given all the help needed to use your new product

Your right to all Guarantees

Including manufacturers guarantees

Your right to service

After sales service will be available.

Spares will be stocked or obtained

If we cannot supply a part or for any reason cannot service your appliance we will share the cost of a new appliance with a new guarantee. The proportion of the cost we meet is determined by the age of the appliance.

We will provide service

We will provide service within our service boundaries

However, we cannot service distant locations. We cannot have direct control over provision of after sales service beyond our geographic service areas. We service the Greater Wellington region, as far north as Levin in the west and Kaitoke in the east.

If goods we supply are either taken by you or sent by us outside our service boundary then even if home service has been paid for, the following applies.

1. We cannot unpack or install
2. We cannot promise to provide an in house demonstration
3. Guarantee service may not be carried out by our own staff
4. Service may only be provided during normal commercial hours
5. You may have to return the good to us for service
6. We may not be able to offer you an extended warranty
7. After the guarantee expires you arrange for service or return the goods to us for service
8. We cannot rescue frozen food in the event of a freezer failure
9. We may not be able to provide you with a loan appliance whilst yours is being repaired.

Your right to exchange within 14 days

Any product (excluding personal hygiene and grooming products, games, DVD's and software) can, within 14 days be changed for the same or different product providing it is returned in the condition it was supplied, with packaging.

Your right to a full refund within 14 days

Any product (excluding personal hygiene and grooming products, games, DVD's and software) still in the condition which it was supplied with packaging can be returned within14 days for a full refund of purchase monies.

Your right to exchange for up to 60 days

Any product (excluding personal hygiene and grooming products, games, DVD's and software) will be accepted back within 60 days of purchase, for credit of the purchase price or the current price whichever is the lower, providing the goods are in as new condition and are used as a credit towards an appliance worth at least 1/3 more.

Your right to return or exchange goods at any time

Any product (excluding personal hygiene and grooming products, games, DVD's and software) will always be accepted back for a partial refund. The refund will be calculated by deducting from the current cash price or the price paid, whichever is lesser, a weekly hire charge based on the purchase price paid.

Your right to trust promises we make will be honoured

If you tell me about any promise that is not honoured, then I will promptly

1. Make sure the promise is honoured or, if this is not possible
2. Arrive at a solution which is fair and satisfactory to you and us

Your right to protection

LV Martin has a Public Liability insurance policy in place, protecting customers against loss or damage to themselves or their property due to any negligence or accident caused by any person working for LV Martin & Son

Your right to ethical dealing

All transactions will be of the highest ethical standard or will be rescinded.

Insurance

If you have bought or are buying then as soon as you accept an invoice or account you become responsible for the insurance Goods sold on credit terms are not insured if you do not pay a separate charge for insurance. If there is a charge for insurance we will arrange for it, in all other cases you are not covered by our insurance

I am available during working hours on (04) 496 9899. I will give matters my personal attention when requested to do so.

When you purchase from LV Martin & Son, it is agreed that:

The customer will be supplied with an invoice that

1. Lists the goods and services the customer wants and highlights their rights
2. Details the credit and/or payment method the customer prefers

The customer is not committed to buy

But if the customer does decide to buy, rent or hire then the invoice establishes the terms and conditions.

LV Martin & Son is not committed to supply

But if LV Martin & Son does supply, the customers rights and the conditions are highlighted on their invoice.

Rights are retained by LV Martin & Son

Goods will only be supplied on the understanding that until such time as the customer enters an agreement to purchase the goods remain the property of LV Martin & Son. For any supply of goods to a business, the goods remain the property of LV Martin & Son until they are paid in full.

Credit is granted only on conditions

Credit is only granted when the customer has satisfied all of LV Martin & Son credit requirements.

LV Martin & Son may repossess its goods

1. When a trial or loan period has ended and the customer has not entered into an agreement to buy, rent or hire the goods
2. When LV Martin & Son believes its goods are likely to be moved, damaged or disposed of without the permission of LV Martin & Son

The customer gives LV Martin &Son the right

To gain access to the goods by whatever means are necessary in order to repossess them.

Should the customer not meet the repayment terms

If the customer does not meet the repayment terms of the agreement, LV Martin & Son will charge the customer all reasonable costs associated with the recovery of any outstanding amounts, along with interest of 1.5% per month on any outstanding amount that is not otherwise charged interest.

Customers have obligations

When the customer has possession of goods that LV Martin & Son owns

1. It is the customers responsibility to take good care of the goods
2. The customer will when requested , advise LV Martin & Son of the location of the goods and give LV Martin & Son access to them

Purchase for business use

For any purchase for business or commercial use the consequential loss provisions of the Consumer Guarantees Act 1993 do not apply

Commercial use of the site

1. The LV Martin & Son website is protected by copyright. You may print out documents or pages for your individual / company use, but no unauthorised distribution or making available to the public (whether in print or electronic form) of any data contained within this website is permitted without prior written consent from LV Martin & Son
   
2. All documents, visuals, animations, and graphics contained in the LV Martin & Son website are the property of LV Martin & Son.
   
3. The right to edit or delete any documents, information or other content appearing on the website is at the discretion of LV Martin & Son.